Self-Service Return

HOW IT WORKS

If you are not completely satisfied with your order, you may return the consumable products in your order for any reason; non-consumable items are non-refundable. Please return consumable products within 30 days of receipt of your order for a refund (less shipping fees).

We recommend you retain the proof of your return in the event your package does not reach our warehouse as expected.

Please note the following when processing a return:

• Refunds are available on consumable products only. Simply place all Fuelings in their original box when returning.
• Any free promotional items you may have received with your order are yours to keep and do not qualify for a refund.
• A prepaid return shipping label is available for qualified orders. *The original order had to be shipped to an address in the 48 contiguous states of the USA (including PO boxes in the 48 states).
• The prepaid return shipping label will be deducted from your total refund amount. 
• If your order does not qualify for a prepaid return shipping label, you will be required to return your unwanted items using a shipping carrier of your choice. (i.e. UPS, USPS, or FedEx). *We recommend you retain the proof of your return in the event your package does not reach our warehouse as expected. 
• If you do not wish to take advantage of a prepaid return label, please contact the Client Support Team to process your return and opt-out of the prepaid return label. You cannot opt-out via the online self-service option. 

For full details on the return policy, please refer to our complete Return Policy U.S.

Step-by-Step Instructions:

Items can be returned to OPTAVIA in two ways:

1. Boxless Return
2. Prepaid Label

Boxless Return to UPS Store

1. Login to your OPTAVIA account using your credentials.
2. Select the order that you wish to return from the order history. *Tap on the order number to access details.
3. Select Start Return.

4. Select the items to return from the available list.
   • Once the item is selected, you can click on the quantity number to modify it. (i.e. return 1 of 2 boxes of bars)
   • Once you have selected all eligible items, click Continue to proceed.

5. Select your reason for return and click Continue:
   • Didn't Like Taste
   • Didn't want this Premier order
   • Ending the OPTAVIA Program
   • Other

6. Choose the return method and click Continue to Summary.

7. Review the items that you have selected to return.*Payment method to be credited will be displayed in the summary.
8. Select Return Items to complete the return order.

9. A summary will display with the details of your return order including the QR code that the UPS Store will use to ship the return. This QR code will also be included in the confirmation email and will need to be scanned by a UPS associate when the return items are dropped off. *Please note, the QR code can only be scanned by a UPS associate at a UPS Store. QR codes cannot be scanned at a UPS drop-off site. 

Print a UPS Prepaid Label

1. Login to your OPTAVIA account, using your credentials.

2. Select the order that you wish to return from the order history. *Tap on the order number to access details.
3. Select Start Return.

4. Select the items to return from the available list. 
   • Once the item is selected, you can click on the quantity number to modify it. (i.e. return 1 of 2 boxes of bars)
   • Once you have selected all eligible items, click Continue to proceed.

5. Select your reason for return and click Continue:
   • Didn't Like Taste
   • Didn't want this Premier order
   • Ending the OPTAVIA Program
   • Other

6. Choose the return method and click Continue to Summary.

7. Review the items that you have selected to return.*Payment method to be credited will be displayed in the summary.
8. Select Return Items to complete the return order.

9. A summary will display with the details of your return order. Click Print Return Label to download and follow the additional steps listed within the summary.