At OPTAVIA, we believe there is a better way to a better you, and we strive to provide the best experience possible. If you are not completely satisfied with your OPTAVIA.com order, you may return the consumable products in your order for any reason; non-consumable items are non-refundable. Please return consumable products within 30 days of receipt of your order for a refund (less shipping fees).
Frequently Asked Questions
How do I return my order to OPTAVIA?
What if after returning some items from my order, I want to return additional consumable items in my order?
It’s simple! Just repeat the same steps you followed for making your initial return, another RMA number will be generated for any additional returns that you make. Please just ensure that you return any consumable items within 30 days of receiving your order.
What are consumable/non-consumable products?
Consumable products are those items that can be eaten or consumed by a Client, for example, fuelings, snacks, and infusers; non-consumable products include items such as books, bottles, or other tools.
Can I exchange one of my consumable products for another?
Unfortunately, OPTAVIA does not permit exchanges, but you are welcome to return eligible consumable products for a refund.
Am I responsible for return shipping costs?
Yes. Clients are responsible for any return shipping fees to return consumable products back to OPTAVIA. They have two options:
- Elect a prepaid return label (cost of prepaid return label will be deducted from your total refund amount)
- Take your return to any authorized carrier (UPS, Fedex, etc) and pay the shipping costs.
Does OPTAVIA provide a return shipping label?
Yes, a prepaid return shipping label is available for qualified orders.* The prepaid return label will be deducted from your total refund amount. Any orders with a prepaid return label must be taken to an authorized UPS location for drop-off.
*Qualified orders are any order that was shipped to an address in the 48 contiguous states of the USA (including PO boxes in the 48 states).
What if I haven’t received my order yet?
Please call Client Support at 1.888.OPTAVIA (1.888.678.2842).
When should I expect to receive my refund?
Clients can generally expect to have their refund processed within 2-4 business days from when we receive your returned product. Once processed, Clients generally see their refund within 1-5 business days.
How will I be refunded?
Refunds will be credited to the original form of payment.
How long do I have to return consumable items in my order?
Consumable products must be returned within 30 days of receipt of your order.
I shipped my consumable products back to OPTAVIA but I’m concerned you will not receive it within the 30 day return period, will you still honor my refund?
As long as your package is postmarked within 30 days of receipt, we will honor a refund. For example, if you received your order from OPTAVIA on the 10th day of the month and you decide to return the non-consumables in your order, your return package to OPTAVIA will need to be postmarked on or before the 9th day of the next month in order to qualify for a refund.
What about free promotional items in my order? (free boxes, blender bottles, etc.)
Free promotional items, such as boxes of fuelings or blender bottles, do not qualify for a refund and are yours to keep.
Is the OPTAVIA business kit returnable?
Should a Coach wish to cancel their independent OPTAVIA Coach account, generally speaking, the Coach may return their business kit within 12 months of its purchase, for more details, see the OPTAVIA Policies and Procedures. Please call Coach Support for assistance with setting up the return. Shipping labels related to the return of Business Kits will be provided by the Company at no cost to the Coach.
Is the OPTAVIA Certification Course/Exam returnable?
The OPTAVIA Certification Course/Exam is non-refundable.