OPTAVIA App FAQs

We are thrilled to offer you access to the new OPTAVIA App, now available for download in the App (Apple) and Google Play (Android) stores and accessible via single sign-on (SSO), using the same credentials as when logging in to OPTAVIA.com and OPTAVIA CONNECT.

If you have an iPhone, please click here to access the OPTAVIA App. If you use an Android device, click here.

The OPTAVIA App is a one-stop resource for OPTAVIA Coaches and Clients seeking Lean & Green recipes, self-service options related to OPTAVIA Premier Orders and returns, and access to other key resources.

The goal of this release is to gather your feedback so we can continue to make enhancements before sharing the App with OPTAVIA Clients soon!

To rate your user experience and share what existing functionality and App features you would like enhanced, please use this form. We also encourage you to share your feedback in the OPTAVIA App, and rate it in the App or Google Play stores, keeping in mind that it will continue to improve functionalities.

Please do NOT share these preview links or any details of the OPTAVIA App with Clients. While the App is available for anyone to download today, log-in access is limited to OPTAVIA Coaches. Therefore, if your Client attempts to log in, they will receive an error message and no access.

If you, or other Coaches on your team, have trouble accessing the App using a single sign-on, please read and share this article on OPTAVIA COACH ANSWERS for troubleshooting tips and other frequently asked questions. 


FAQs

Where can I find the App? 

The OPTAVIA App is now available for download in the App (Apple) and Google Play (Android) stores and accessible via single sign-on (SSO), just like logging in to OPTAVIA.com and OPTAVIA CONNECT.

If you have an iPhone, please click here to access the OPTAVIA App. If you use an Android device, click here.


Is my login information for the OPTAVIA App the same across all business platforms?

Yes, you use single sign-on (SSO) to access the App, just as you do when signing in to OPTAVIA.com and OPTAVIA CONNECT.


Is the OPTAVIA App available to all Coaches at this time?

Yes! After sharing the App with various audiences like Fully Integrated Business Leaders, and Fully Integrated Business Coaches, we applied their combined feedback and enhancements prior to sharing this new and improved version with independent OPTAVIA Coaches.


Where can I share my feedback?

Please share your input using this simple, two-question survey. We also encourage you to share your feedback in the OPTAVIA App and rate it in the App or Google Play stores.


Can I share feedback while logged into the App?

Yes, you can leave feedback when using the App and we encourage you to do so!


Why are we launching the OPTAVIA App?

The OPTAVIAApp was created for OPTAVIA Coaches and Clients as a resource for Lean & Green recipes, self-service options related to OPTAVIA Premier orders and returns, and access to other key resources.


Does the OPTAVIA App also include the Habits of Health App?

No, not at this time; however, users can get to the Habits of Health App when navigating the OPTAVIA App.


What if the user is a Premier Member? Will they see upcoming Premier Orders?

Yes, if you have an upcoming Premier order, you will see it on the App. If you want to change or edit your order, you will be redirected to OPTAVIA.com. If the user is not a Premier Member and has no upcoming Premier orders, this specific navigation will not be visible.


If I change my Premier Order with the OPTAVIA App, will it then reflect the change? 

Yes, the App will reflect these changes once you log in and/or refresh. 


Having Trouble Accessing the OPTAVIA App? 

Troubleshoot by following these steps.

I'm receiving these messages when logging in. What should I do?

  1. "Your email or password is incorrect. Please try again"


  • This means that you have entered the wrong credentials. Please use the same email address and password that you would use to log in to your OPTAVIA.com account.

2. "We apologize, but you currently are unable to log in to the OPTAVIA App. Please check back for your access coming soon!"


This means that your account may not be synced properly with your credentials.  If this is the case, please reach out to OPTAVIA Coach Support at 1.888.OPTAVIA and access will be granted once credentials are confirmed.