I need help with my OPTAVIA PAY account

Contact us:


Log in to your Pay Portal and use the form provided to send us your question. If you have issues logging in, please contact us by phone.


Live customer service representatives are available for support:

English: Monday – Friday 08:00 – 20:00 PST, Saturday & Sunday 08:00 – 17:00 PST

Spanish: Monday – Sunday 08:00 – 17:00 PST

French and Mandarin Chinese: Monday - Friday 08:00 – 17:00 PST

U.S.A. / Canada Toll Free: 1-877-546-8220

Worldwide: 001-604-638-6657


Chat support may be available if offered by your company. Please be sure you’re logged in to take advantage of our live chat feature. If you’re logged in already, look for the chat icon in the bottom-right corner of the page.